U-Haul Questions answered here!!
What type of U-Haul Rental Services does Fort Knox Self Storage provide?
We rent Trucks (from sizes 10’ to 26’), Enclosed Trailers (4’x8’, 5’x8’, and 6’x12’), Auto Transports, and Auto Tow Dolly’s. All are available for In-town or One-way rentals. To better facilitate your move, you can also rent utility dollies, appliance dollies and furniture blankets. We also sell all of your needed moving supplies including boxes.
Do I need a special driver's license?
No. U-Haul trucks are not considered commercial vehicles. U-Haul requires our customers to be 18 years of age with a valid driver's license.
The driver's license can be one of the following:
- Military
- One of the 50 states
- District of Columbia
- Canadian Province
- International or from a foreign country
If I don't know my exact move date, can I still get a rate quote for my move?
If you aren't sure of your exact move date we recommend that you use an approximate date around the time you think you will be moving to give you a frame of reference. Rates vary based on equipment size, location and date. Traditionally, rates are lower Sunday through Thursday.
Do you need a credit card to reserve or rent equipment?
Making a reservation online requires a credit card, but you are not required to use a credit card when paying for your rental. We accept American Express, Discover, MasterCard and Visa.
Can I use a debit card to reserve or rent equipment?
Yes, the debit card must have a Visa or MasterCard logo.
Do I have to pay a deposit when renting a U-Haul truck?
The total estimated charges for your rental are due when you pick up your equipment. Payment can be made by credit card, debit card or cash.
No deposit is required if paying by major credit card, or debit card with a major credit card logo. If paying by cash, the following is due when you pick up your equipment.
- In-Town truck: $100 or estimated rental charges (whichever is greater).
- One-Way truck: $100 plus rental rate.
Pickup truck and cargo van rentals require a major credit card, or debit card with a major credit card logo. Note: If a major credit card or debit card with a major credit card logo is not presented at the time of rental, a $1,000 cash deposit will be required.
Do I have to pay a deposit when renting a U-Haul trailer/towing item?
The total estimated charges for your rental are due when you pick up your equipment. Payment can be made by credit card, debit card or cash.
No deposit is required if paying by major credit card, or debit card with a major credit card logo. If paying by cash, the following is due when you pick up your equipment.
- In-Town trailer or towing: $60 or estimated rental charges (whichever is greater).
- One-Way trailer or towing: $60 plus rental rate.
Is my reservation guaranteed?
Yes. Your U-Haul reservation is guaranteed!
When you make a reservation, we guarantee to provide you with the equipment size, location, and pickup time as agreed.
Should you not receive the equipment size, location, and pickup time you agreed to, U-Haul will compensate you $50.
U-Haul reservation guarantees are subject to the following terms and conditions
- The Reservation Guarantee does not apply to the initial intake of a customer’s reservation regardless of how the customer makes their reservation.
- After the customer makes an initial reservation, the U-Haul rental location ('rental location') for the customer’s city and state will be in charge of the reservation.
- The rental location will contact you the day prior to your requested pickup date to schedule the equipment and actual pick up time, date and location.
- Once the rental location representatives speak with you and agree with you on a pickup time, date and location, the reservation will then be considered “guaranteed” (the agreed upon equipment will be at the agreed upon location at the time scheduled). If U-Haul fails to fill your guaranteed reservation, it will pay you $50 as liquidated damages. If you fail to pick up the equipment at the agreed upon location within one hour of the time scheduled for pick up, U-Haul may cancel your reservation and it will not be obligated to pay you the $50. Regular cancellation policies may apply.
- U-Haul has the right to substitute equipment of equal or greater size to fill your guaranteed reservation.
- If U-Haul representatives are unable to contact you to schedule and agreed upon time, date and location of your pick-up, the reservation will not be considered guaranteed.
In the event of war, riot, civil unrest, insurrection, Act of God or other force majeure that significantly disrupts the operations of U-Haul, it shall not be obligated to pay customers the $50 payment even if the reservation had been guaranteed.
How are U-Haul trailer/towing rates determined?
In-town move rates include a set amount for the rental period.
One-way move rates are determined by a combination of trailer size, point of origin, destination and the date of the move. The price includes a set number of days to complete your move.
There are no per mile charges for trailer rentals.
Rental rates can change at anytime, so it is recommended that you confirm your reservation as soon as possible to lock in the rate.
